Frequently Asked Questions

Yes, documents that are not in English or French must be translated by a certified translator.

A certified translator is an accredited member whose certification can be confirmed by a stamp or seal showing the translator's membership number of a professional translation association in Canada or abroad (for visa processing).

Note: A translator who has not yet received certification or accreditation, but is in the process of receiving it, is not considered a certified translator for IRCC purposes.

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To ensure the best service, we recommend uploading your translations in Word or PDF format. You can convert your documents for free here and improve the accessibility of your files. Readable document quality is crucial to provide optimal service; make sure you have a high quality file for a smooth translation experience.

Several factors can influence the turnaround time of a translation, including the length of the text, the complexity of the content, the availability of translators and the current workload. For a more accurate estimate, we recommend that you provide specific details about your translation needs when requesting a quote.

No, it is not necessary, however we recommend doing so because of the previous experience our clients have had.

Yes, we offer express translations for those who require a faster service. The turnaround time for express translations is 1 to 5 business days. The precise duration will vary depending on the number of documents and the difficulty of the material.