Frequently Asked Questions

Custody arrangements are based on the best interests of the child and may be agreed upon by the parents or determined by a court, taking into account the stability and well-being of the child.

Yes, the service is renewable on a month-to-month basis, so you can cancel it at any time.

Yes, as long as you have a valid visa or eTA. It is imperative that you have it as this is your travel document. In addition, you must travel with your valid work or study permit because you will be asked for it when you re-enter Canada. Your permit is your legal status in the country, while the visa or eTA is your travel document. 

You must file an extension application before your current permit expires, providing evidence of the reasons for staying longer in the country.

You can sponsor your parents, grandparents, spouse, domestic partner, children. It is even possible to sponsor relatives such as a brother, sister, aunt or uncle in quite specific and very unusual situations (consult your immigration consultant).You can also sponsor a relative, related by blood or adoption, of any age, if you meet all of these conditions:

-You (the person who wants to sponsor your relative) do not have a living relative to sponsor in your place, such as:
*Spouse
*Domestic partnerspousal partner
*Son or daughter
*Father
*Grandparent
*Orphaned brother or sister
*Orphaned niece or nephew
*Orphaned grandchild

-You (the potential sponsor) have no relative (aunt or uncle or any of the above relatives), who is:
*Canadian citizen
*Permanent resident
*Indian registered under the Indian Act.