Frequently Asked Questions

At the moment we have available coordination with a supplier to transport pets from Colombia, Peru and Panama, soon we will be adding more countries.

Check the validity of your letter of introduction letter to the port of entry, this letter should have been issued by IRCC upon approval of your application. There is a box titled "Letter of Introduction Validity" on your port of entry (POE) letter. You must enter Canada before this date. If the validity date has passed and you do not travel to Canada, you must submit a new application. You cannot extend the validity date on your Letter.

For the moment only to Montreal, Toronto, Vancouver and Calgary.

A translation cannot change over time and must be valid indefinitely unless the original document has changed or expired. If the signature of a certified translator or notary has expired, it does not invalidate the translation. As long as the translator's certification was valid at the time of signing, the translation remains valid.

The only time the translation will expire and a new translation will be required is if the original document has expired or has changed and the applicant submits a new document.

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To ensure the best service, we recommend uploading your translations in Word or PDF format. You can convert your documents for free here and improve the accessibility of your files. Readable document quality is crucial to provide optimal service; make sure you have a high quality file for a smooth translation experience.