Web Form

When is it recommended to send this form?

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• If you have submitted an application.
• Your request has exceeded normal processing times, it is important to note that IRCC does not respond to your inquiry if the request is within normal processing times.
• You want to report important changes, such as a change in contact information, births, deaths, marriages, divorces, adoptions, employment changes, application withdrawals, refund requests, or urgent requests. If a change in contact information is reported, it will take 5 business days to update. 
• You wish to cancel a representative.
• Requires urgent processing of your renewal/replacement Permanent Resident card. 
• You wish to report a technical problem with IRCC online services. 

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Processing time:

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The standard response time for an IRCC web form is 30 days. However, it may take longer depending on the complexity of your inquiry.

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What information is required to submit a web form?

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These are the elements the web form must include:

• Type of application (i.e. visitor, student, worker, etc.) 
• The date the application was sent (this date should appear on the first letter you received from Immigration Canada when you first submitted your application), if applicable.
• Your complete address (including zip code). If the residential address is different from the mailing address, provide both addresses. 
• Your unique customer identifier (UCI)/request number, if you have one.
• Screenshots and supporting documents, if applicable.

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